Shipping policy

SCV Global, we are committed to providing a seamless and reliable shipping experience for our customers. Please take a moment to review our shipping policy to better understand how we handle orders, insurance, and lost shipments.

Shipping Carrier: All orders will be shipped using GDEX EXPRESS, a trusted and reputable shipping provider known for its efficient delivery services.

Insurance Coverage: To ensure the safety of your orders, each shipment will be covered by insurance. This means that if an order goes missing during the shipping process, we've got you covered.

Lost Shipments: In the unfortunate event that an order goes missing during shipping, we kindly request your cooperation in providing evidence of the missing order. This could include photographs, tracking information, and any relevant details that can help us assess the situation.

Review and Responsibility: Our team on SCV Global will conduct a thorough review of the situation. If it is determined that the order was indeed lost during shipping, we will take full responsibility for the loss.

Refund Process: Once we confirm that the order was lost during shipping, we will initiate the refund process. Please note that the refund process may take approximately 7-14 working days to complete. We will keep you updated on the progress and notify you as soon as the refund is successfully processed.

Limited Responsibility: It's important to note that SCV Global's responsibility extends only to orders that are shipped from us to you. We are not responsible for orders that are shipped from you to us.

We strive to ensure a smooth and hassle-free shipping experience for all our customers. If you have any questions, concerns, or need to report a lost shipment, please don't hesitate to contact us . We are here to assist you.

Thank you for choosing SCV Global for your shipping needs.