Help Centre

Help Centre - FAQ

Product Concern

What's Pre-Owned / Used 2nd ??

"Pre-Owned / Used 2nd hand phones" refer to second-hand phones that have been previously owned and used by one or more individuals. These phones are typically inspected, repaired, and cleaned before being resold. They are not brand new, but can often be purchased at a lower price, making them suitable for consumers who don't wish to buy a brand new phone. Before making a purchase, it's advisable to check the condition of the phone to ensure it meets your needs.

How About Condition ??

We only sell original & premium quality products , and usually, the battery health of the phones we sell has a capacity of 90% or more. Before shipping, we conduct a thorough check of all 30+ functions to ensure there are no issues. This commitment demonstrates our dedication to providing customers with high-quality and reliable phones.

If you want to check the device condition, feel free to refer to us. We can help you with the inspection process and ensure that the device meets your requirements before making a purchase

How My Order Be Pack ?? (For Mobile Phone)

Your order will be packed with comprehensive protection, including:

  1. Bubble Wrap to provide cushioning and protect items from impact.
  2. A brown protective box to add an extra layer of safety and security.
  3. Additional bubble wrap for enhanced protection during transit.
  4. A flyer and Fragile Sticker to indicate that the package contains delicate items and should be handled with care.

With these measures in place, we ensure that your order will be well-protected and arrive at its destination in excellent condition.

Delivery Concern

How Long Delivery Taken ??

The estimated shipping period for delivery is as follows:

  • West: 3-5 working days
  • East: 5-7 working days

If there are no issues with the courier service, the delivery might be even faster. However, rest assured that regardless of the situation, the team will follow up on the shipment until you kindly receive it. Customer satisfaction is a priority, and they will ensure the delivery process goes smoothly.

Walk in / COD Service ??

you can search for "Scv Global" on Google to find more details about their location and availability for walk-ins.

For Cash On Delivery (COD) inquiries, you can reach out to us via Live Chat or Inbox by contact us to request more information about the process and availability in your area.

After Order When Will Ship Out ??

The order will be processed for shipment within 24-48 working hours. You can rest assured that the SCV team will keep you updated and inform you once the order is ready to be shipped. This proactive approach ensures that you stay informed about the progress of your order and can anticipate its arrival.

Delivery Concern

How Your Order Operation ?? (For Mobile Phone)

  1. Double confirming the order and taking a photo before shipping helps ensure accuracy and acts as documentation for reference.
  2. Signing in with the Apple ID to follow up on the shipping status for iPhone orders is convenient and allows customers to track their package until it's received. Remember to sign out once the delivery is complete for security purposes.
  3. Continuous follow-up until the order is kindly received is excellent customer service. Keeping customers informed throughout the shipping process fosters a positive shopping experience.
  4. Offering a special reward for customers who provide feedback and rate the service after receiving their order is a great way to encourage reviews and shows appreciation for their input. It can also help in building brand loyalty and trust.

How To Claim Warranty ??

For Warranty Claim, Please contact us and provide your phone's IMEI number for us to check the warranty period. Additionally, kindly inform us about the specific problem you are facing with your device so that we can expedite the claim process and provide a resolution as soon as possible. Your satisfaction is our priority, and we are committed to assisting you promptly. Please don't hesitate to reach out to us for any further assistance or inquiries. Contact Us Now