Have questions about our products, or services? Find answers to the most common inquiries here
Products Concern
Mobile Phone
What's Pre-Owned iPhone ?
A Pre-Owned iPhone is a previously owned device that has been inspected, tested, and categorized as a used (second-hand) product to ensure quality and functionality. It offers the same great features as a new iPhone at a more affordable price, making it a budget-friendly and eco-friendly choice for Apple enthusiasts.
Scv Global Pre-Owned iPhone Standards
We focus on providing premium-quality pre-owned iPhones with a battery health of 90% or above. Every device undergoes a thorough double-check and testing process to ensure it meets our high standards before being sold.
Warranty Coverage for Pre-Owned iPhones
Purchasing a pre-owned iPhone from SCV Global, we provide a 1+1 month warranty with full coverage. However, the warranty does not cover water damage, human-made damage, drop damage, or cracked damage.
Why Buy from SCV Global?
When you purchase a pre-owned iPhone from SCV Global, you'll be enrolled in the SCV Device Program. What makes SCV Devices different? By purchasing from SCV Global, your iPhone will retain higher trade-in value (subject to Trade Terms and Conditions) and you'll also receive exclusive discounted repair services for the long term.
Is Shipping Safe for Pre-Owned iPhone Orders?
Yes, all pre-owned iPhone orders are securely packed using high-quality materials to ensure safe delivery via courier. Additionally, we include courier insurance to provide extra protection during transit. The SCV team will also keep following up to ensure that you kindly receive your goods.
App Gift Card
What's App Store & iTunes Gift Card ?
An App Store & iTunes Gift Card is a prepaid card that can be used to purchase digital content from Apple’s App Store, iTunes, Apple Books, and other Apple services. These cards are available in various denominations and can be redeemed for:
Apps and games on the App Store
Music, movies, TV shows, and podcasts from iTunes
Subscriptions to services like Apple Music, Apple TV+, and iCloud storage
These gift cards are a convenient way to make purchases without needing a credit or debit card, and they can be given as gifts for anyone who enjoys Apple’s ecosystem.
How iTunes Gift Cards order delivery on SCV Global
The iTunes Gift Card purchased on SCV Global is not a physical card but a digital code. The code will be sent to your email within 15 to 60 minutes during business hours.
Terms and Conditions for iTunes Gift Card Purchases on SCV Global
NOT Responsible If
Personal Mistake
Purchase Wrong Country iTunes Card
Purchase Wrong Amount iTunes Card
Note: Except for redemption through the App Store, we are not responsible for any issues arising from redemption via websites, forums, or individuals. Please proceed at your own risk.
Warning: Protect Yourself from iTunes Gift Card Scams
DO NOT TRADE iTunes Gift Card as payment for your online purchases or game items! We were alerted by some customers regarding such SCAM. Kindly note that we are NOT associated with any scam websites/forums/person.
Delivery Concern
Which Courier Service Do We Use?
We use GDEX Express as our courier service for all deliveries.
Shipping and Delivery Period
West delivery takes 1-3 working days, while East delivery takes 5-7 working days.
Payment Concern
Available Payment Options
We offer the following payment methods:
Card Payments: Credit Card / Debit Card with Visa & Mastercard
Online Banking: FPX with 10+ supported banks
E-wallets: Touch 'n Go, GrabPay, ShopeePay, BoostPay"
Available Installment Options
The available installment options are:
Credit Card: Visa & Mastercard for Hong Leong Bank
Credit Card: Visa only for AmBank, Standard Chartered, and HSBC
E-wallet: Grab PayLater and Shopee PayLater
Return & Refund Policy
Return & Refund Policy
1. Eligibility for Return
Products may be returned within 7 days of receiving your order, provided they are in original condition and unused, with all packaging intact.
2. Non-Returnable Items
Digital products, such as iTunes Gift Cards, pre-owned devices, or opened products, are non-returnable.
Change of mind is not an acceptable reason for return or refund.
3. Process for Return
To initiate a return, please contact our customer support team with your order details. Once approved, return instructions will be provided.
4.Refunds
Refunds will be processed once the returned item is received and inspected. Refunds are issued to the original payment method.
Please allow up to 14 business days for the refund to reflect in your account.
5. Shipping Fees
Return shipping costs are the responsibility of the customer unless the item is defective or was an error on our part.
6. Damaged or Defective Items
If the item arrives damaged or defective, please contact us immediately with photos of the damage for a replacement or full refund.
7. Exchanges
If you wish to exchange a product for a different item, please initiate a return and then place a new order.
How to Apply Installment
How to apply Installment by Credit Card ?
Please ensure that your credit card bank meets the requirements for installment eligibility.
Introducing our latest instalment plan options!Now available on our website, you can enjoy Credit Card instalment, Grab PayLater and SPayLater.
Credit Card Installment Available Bank :
Hong Leong Bank - Visa & Mastercard
HSBC Bank - Visa Card Only
AmBank - Visa Card Onl
Standard Chartered - Visa Card Only
Please note that instalment payment is exclusively available for products labeled "Instalment Plan" behind the model name. If your balance not reach the amount, simply contact to us, and we'll assist you in purchasing a gift card to complete your payment.
How to apply credit card instalment?
1.Select the product you're interested in which labeled with "Instalment Plan."
2.Ensure your credit card balance covers the payment. If not, reach out to us for assistance. 3.Proceed to checkout when ready.
4.Fill in all required details, such as address, email, and phone number.
5.Scroll down and click "Pay Now."
6.Enter your credit card details and select preferred instalment period.
7.Submit payment and follow the authorization process with your selected bank.
8.Once authorized, your installment payment is successful!
Upgrade your shopping experience with our hassle-free installment options today!