Help Centre

Common questions

Have questions about our products, or services? Find answers to the most common inquiries here

Products Concern

Mobile Phone

What's Pre-Owned iPhone ?

A Pre-Owned iPhone is a previously owned device that has been inspected, tested, and categorized as a used (second-hand) product to ensure quality and functionality. It offers the same great features as a new iPhone at a more affordable price, making it a budget-friendly and eco-friendly choice for Apple enthusiasts.

Scv Global Pre-Owned iPhone Standards

We focus on providing premium-quality pre-owned iPhones with a battery health of 90% or above. Every device undergoes a thorough double-check and testing process to ensure it meets our high standards before being sold.

Warranty Coverage for Pre-Owned iPhones

Purchasing a pre-owned iPhone from SCV Global, we provide a 1+1 month warranty with full coverage. However, the warranty does not cover water damage, human-made damage, drop damage, or cracked damage.

Why Buy from SCV Global?

When you purchase a pre-owned iPhone from SCV Global, you'll be enrolled in the SCV Device Program. What makes SCV Devices different? By purchasing from SCV Global, your iPhone will retain higher trade-in value (subject to Trade Terms and Conditions) and you'll also receive exclusive discounted repair services for the long term.

Is Shipping Safe for Pre-Owned iPhone Orders?

Yes, all pre-owned iPhone orders are securely packed using high-quality materials to ensure safe delivery via courier. Additionally, we include courier insurance to provide extra protection during transit. The SCV team will also keep following up to ensure that you kindly receive your goods.

App Gift Card

What's App Store & iTunes Gift Card ?

An App Store & iTunes Gift Card is a prepaid card that can be used to purchase digital content from Apple’s App Store, iTunes, Apple Books, and other Apple services. These cards are available in various denominations and can be redeemed for:

  • Apps and games on the App Store
  • Music, movies, TV shows, and podcasts from iTunes
  • Subscriptions to services like Apple Music, Apple TV+, and iCloud storage

These gift cards are a convenient way to make purchases without needing a credit or debit card, and they can be given as gifts for anyone who enjoys Apple’s ecosystem.

How iTunes Gift Cards order delivery on SCV Global

The iTunes Gift Card purchased on SCV Global is not a physical card but a digital code. The code will be sent to your email within 15 to 60 minutes during business hours.

Terms and Conditions for iTunes Gift Card Purchases on SCV Global

NOT Responsible If 

  • Personal Mistake 
  • Purchase Wrong Country iTunes Card 
  • Purchase Wrong Amount iTunes Card 

Note: Except for redemption through the App Store, we are not responsible for any issues arising from redemption via websites, forums, or individuals. Please proceed at your own risk.

Warning: Protect Yourself from iTunes Gift Card Scams

DO NOT TRADE iTunes Gift Card as payment for your online purchases or game items! We were alerted by some customers regarding such SCAM. Kindly note that we are NOT associated with any scam websites/forums/person.

Delivery Concern

Which Courier Service Do We Use?

We use GDEX Express as our courier service for all deliveries.

Shipping and Delivery Period

West delivery takes 1-3 working days, while East delivery takes 5-7 working days.

Payment Concern

Available Payment Options

We offer the following payment methods:

  • Card Payments: Credit Card / Debit Card with Visa & Mastercard
  • Online Banking: FPX with 10+ supported banks
  • E-wallets: Touch 'n Go, GrabPay, ShopeePay, BoostPay"

Available Installment Options

The available installment options are:

  • Credit Card: Visa & Mastercard for Hong Leong Bank
  • Credit Card: Visa only for AmBank, Standard Chartered, and HSBC
  • E-wallet: Grab PayLater and Shopee PayLater

Return & Refund Policy

Return & Refund Policy

1. Eligibility for Return

Products may be returned within 7 days of receiving your order, provided they are in original condition and unused, with all packaging intact.

2. Non-Returnable Items

Digital products, such as iTunes Gift Cards, pre-owned devices, or opened products, are non-returnable.

Change of mind is not an acceptable reason for return or refund.

3. Process for Return

To initiate a return, please contact our customer support team with your order details. Once approved, return instructions will be provided.

4.Refunds

Refunds will be processed once the returned item is received and inspected. Refunds are issued to the original payment method.

Please allow up to 14 business days for the refund to reflect in your account.

5. Shipping Fees

Return shipping costs are the responsibility of the customer unless the item is defective or was an error on our part.

6. Damaged or Defective Items

If the item arrives damaged or defective, please contact us immediately with photos of the damage for a replacement or full refund.

7. Exchanges

If you wish to exchange a product for a different item, please initiate a return and then place a new order.

About Installment

How Scv Installment PayFlex Works?

Purchase an iPhone with up to 36 Months or Cashback up to RM300


SCV Global's Installment PayFlex Program
Making iPhone ownership easier, more affordable, and stress-free.

Now available for both Website & Retail purchases!

💡 Step-by-Step Guide to SCV Installment PayFlex

Step 1: Choose Your Pre-Owned iPhone

  • Browse SCV Global’s wide selection of premium-condition pre-owned iPhones.
  • Select the model, storage capacity, and color that best suits your needs.

Step 2: Select an Installment Plan

  • Choose a flexible installment term: 3 to 36 months.
  • Short-term plans (3–24 months) qualify for cashback rewards.
  • Longer terms (36 months) offer lower monthly payments.

Step 3: Choose Your Payment Method
SCV Global offers two flexible payment options:

  • Credit Card Installment – Use a participating bank’s credit card.
  • eWallet PayLater – Choose from Shopee SPayLater or Grab PayLater.

Step 4: Apply for Installment

  • Proceed to checkout and choose your preferred installment method.
  • Follow the instructions to complete the financing application.
  • Wait for quick approval from your selected payment provider.

Step 5: Receive Cashback (Cash Only!)

  • Eligible for Credit Card (3–24 months) and eWallet PayLater plans.
  • Cashback amount depends on your iPhone model and payment method.
  • Cashback is provided in cash only and included with courier deliveries.

Step 6: Receive Your iPhone

  • Once approved, your order will be processed and shipped.
  • Enjoy your new pre-owned iPhone with zero financial stress!

💰 Installment & Cashback Breakdown

Credit Card Installment Cashback (Visa , Master Card)

  • Bank Available : Affin Bank , Alliance Bank , AmBank , HSBC , RHB Bank 
  • Maybank , Hong Leong Bank , Aeon Credit Card (Only Available for Retail / Walk in)
Duration Cashback (Cash Only)
3 Months RM 50 – RM 250
6 Months RM 50 – RM 250
9 Months RM 50 – RM 250
12 Months RM 50 – RM 200
18 Months RM 50 – RM 150
24 Months RM 50 – RM 100
36 Months No Cashback

eWallet PayLater Cashback

  • Shopee SPayLater → Up to RM 300 cashback
  • Grab PayLater → Up to RM 150 cashback

✅ Why Choose SCV Installment PayFlex?

  • Easy, flexible, and stress-free payment options
  • Cashback rewards (cash only!) for 3–24 month plans
  • Wide range of premium pre-owned iPhones
  • Hassle-free application & fast approval
  • Long-term installment options up to 36 months
  • Available for both online and in-store purchases
  • Courier orders include rebate cashback in the delivery

📍 Apply Now & Enjoy Instant Cashback — in Cash!
For full program details, visit our SCV Installment PayFlex Program page or contact our support team. Contact Us.

SCV Global – Making iPhone ownership simple and rewarding!

How to apply Installment by Credit Card ?

Please ensure that your credit card bank meets the requirements for installment eligibility.


Introducing our latest instalment plan options! Now available on our website, you can enjoy Credit Card instalment, Grab PayLater and SPayLater.

Credit Card Installment Available Bank :

  • AFFIN Bank
  • Alliance Bank
  • RHB Bank
  • HSBC Bank
  • AmBank
  • Standard Chartered

Please note that instalment payment is exclusively available for products labeled "Instalment Plan" behind the model name.

If your balance not reach the amount, simply contact to us, and we'll assist you in purchasing a gift card to complete your payment.

How to apply credit card instalment?

1. Visit to our website homepage, click the 三 on the top left corner.


2. Choose the collection " SCV Installment PayFlex "


3. Select your preferred product which labeled with Instalment Plan behind the model. Click add to cart and check out.

 

4. Select the payment option " Credit Card Installment " and click Pay Now.


5. Enter your credit card number and select preferred instalment period.


6. Submit payment and follow the authorization process with your selected bank.

7. Once authorized, your installment payment is successful!

    Upgrade your shopping experience with our installment options today!

    For More Installment Option

    • Grab Paylater - Click Here

    • Shopee Spaylater - Click Here

    How to Apply Installment By Shopee Paylater

    Please ensure that your credit limit is sufficient to cover the installment.


    SPayLater now available !!

    Here're the steps on how to apply SPayLater on Scv Global :

    1. Visit to our website homepage, click the 三 on the top left corner.

    2. Choose the collection " SCV Installment PayFlex "

    3. Select your preferred product which labeled with Instalment Plan behind the model. Click add to cart and check out.

    4. Select the payment option " Spaylater " and click Pay Now.
    5. During check out, select e-wallet and " SPayLater "

    7. Choose your preferred instalment period and click Pay Now.

    Thank you for viewing. We hope the above information is helpful to you.

    If you have any questions, please feel free to contact our customer service. We are honored to assist you.

    Your Best Regard,

    Scv Support Team

    For More Installment Option

    • Grab Paylater - Click Here

    • Credit Card installment - Click Here

    Others Question

    How to Apply Voucher ?

    Step by step tutorial of apply voucher on Scv Global


    How to apply voucher code? Let's follow the steps below!

    1. Select the product which having promotion, add to cart.

    2. Click [Order Summary] and fill in the voucher code.

    3. Then you can view the total savings and the price after discount.

    4. Check out now to enjoy the big savings!

    Feel free to contact us via Live Chat or any social media for help. SCV Team always care about your purchase experience.

     

    How To Track Your Order Status ?

    Step by step tutorial of track your order on Scv Global


    3 Ways to Track Your Order Status 

    Check out the video following below